Shipping information for orders made on www.cognac-expert.com

Orders for holidays  

We are not able to guarantee that a shipment arrives just in time for the holidays - but we do our best. If you need your order to be delivered until a specific date, please let us know in the order comments or send us a message to shop@cognac-expert.com and we try to make it happen.  

USA

Please order until Wednesday, December 4th to make sure the package arrives safely before December 24th. Orders typically take up to 7 days to assemble and 7 days for delivery.  

Europe

Please order until Sunday, December 8th (11th with Express) to make sure the package arrives safely before December 24th. Orders typically take up to 5 days to assemble and 4-7 days for delivery.  

Rest of World

Please order until Wednesday, December 4th to make sure the package arrives safely before December 24th. Orders typically take 7 days to assemble and 7-10 days for delivery.  

Important: Please make sure that your shipping details match the details of your credit card (same address), so we can quickly verify your payment. Thank you.

1. Countries & Estimated delivery times

Our goal at Cognac-Expert is to ship worldwide wherever possible. If your country is not listed, please message us at shop@cognac-expert.com and ask for more details.

USA
Shipped withStatesDelivery in working days1 bottle (2-3 kg)2 bottles (3-5 kg)InsuredAdditional notes
Shipping to all states in the USA6 - 12$ 39$ 49yesCustoms may apply. **
Only available in:

California, Connecticut, Delaware, Florida, Idaho, Louisiana, Maine, Maryland, Massachusetts, Nebraska, New Jersey, New Mexico, New York, Oregon, Rhode Island, Texas, Vermont, Virginia, Wyoming, Washington D.C.

8 - 12$ 69$ 79yesAll customs & import taxes are handled & included in the shipping costs.

We cannot ship to PO boxes or US Military Bases.

France
Shipped withDelivery in working days1 bottle (2-3 kg)2 bottles (3-5 kg)InsuredAdditional notes
2 - 49 - 10 €12 - 13 €yes

No customs apply.

Including EU VAT.

Central EU
Shipped withCountriesDelivery in working days1 bottle (2-3 kg)2 bottles (3-5 kg)InsuredAdditional notes
Austria, Belgium, Germany, Ireland, Italy, Luxemburg, Netherlands, Portugal, Spain, United Kingdom4 - 815 - 17 €18 - 19 €yes

No customs apply. 

Including EU VAT.

North / Eastern EU
Shipped withCountriesDelivery in working days1 bottle (2-3 kg)2 bottles (3-5 kg)InsuredAdditional notes
Czech Republic, Denmark, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Slovakia, Slovenia6 - 1017 - 18 €20 - 21 €yes

No customs apply. 

Including EU VAT.

Rest of EU
Shipped withCountriesDelivery in working days1 bottle (2-3 kg)2 bottles (3-5 kg)InsuredAdditional notes
Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Sweden6 - 1019 - 21 €25 - 27 €yes

No customs apply. 

Including EU VAT.

Europe (non-EU countries)
Shipped withCountriesDelivery in working days1 bottle (2-3 kg)2 bottles (3-5 kg)InsuredAdditional notes
Georgia, Iceland, Moldova, Norway, Turkey, Ukraine10 - 1419 - 21 €25 - 27 €yes

Maximum 3 bottles per parcel.*

Customs may apply. **

Switzerland
Shipped withDelivery in working days1 bottle (2-3 kg)2 bottles (3-5 kg)InsuredAdditional notes
4 - 815 - 17 €18 - 19 €

yes

Maximum 3 bottles per parcel.*

Customs may apply. **

Global 1
Shipped withCountriesDelivery in working days1 bottle (2-3 kg)2 bottles (3-5 kg)InsuredAdditional notes
Australia, Bahrain, Canada, China, Hong Kong, Japan, Macau, Mexico, Russian Federation, Singapore, South Korea, Thailand6 - 1035 - 40 €45 €yes

Maximum 2-4 bottles per parcel.*

Customs may apply. **

Global 2
Shipped withCountriesDelivery in working days1 bottle (2-3 kg)2 bottles (3-5 kg)InsuredAdditional notes
Bahamas, Chile, Colombia, Ecuador, Egypt, Guam, India, Indonesia, Malaysia, New Zealand, South Africa, Taiwan, Trinidad and Tobago, United Arab Emirates6 - 1245 €60 - 70 €yes

Maximum 2-4 bottles per parcel.*

Customs may apply. **

USA

Shipped with
StatesShipping to all states in the USA

Only avaliable in:

California, Connecticut, Delaware, Florida, Idaho, Louisiana, Maine, Maryland, Massachusetts, Nebraska, New Jersey, New Mexico, New York, Oregon, Rhode Island, Texas, Vermont, Virginia, Wyoming, Washington D.C.

Delivery in working days6 - 128 - 12
1 bottle (2-3 kg)$ 39$ 69
2 bottles (3-5 kg)$ 49$ 79
Insuredyesyes
Additional notesCustoms may apply. **

All customs & import taxes are handled & included in the shipping costs.

We cannot ship to PO boxes or US Military Bases.

Central EU

Shipped with
CountriesAustria, Belgium, Germany, Ireland, Italy, Luxemburg, Netherlands, Portugal, Spain, United Kingdom
Delivery in working days4 - 8
1 bottle (2-3 kg)15 - 17 €
2 bottles (3-5 kg)18 - 19 €
Insuredyes
Additional notes

No customs apply.

Including EU VAT.

North / Eastern EU

Shipped with
CountriesCzech Republic, Denmark, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Slovakia, Slovenia
Delivery in working days6 - 10
1 bottle (2-3 kg)17 - 18 €
2 bottles (3-5 kg)20 - 21 €
Insuredyes
Additional notes

No customs apply.

Including EU VAT.

Rest of EU

Shipped with
CountriesBulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Sweden
Delivery in working days6 - 10
1 bottle (2-3 kg)19 - 21 €
2 bottles (3-5 kg)25 - 27 €
Insuredyes
Additional notes

No customs apply.

Including EU VAT.

Europe (non-EU countries)

Shipped with
CountriesGeorgia, Iceland, Moldova, Norway, Turkey, Ukraine
Delivery in working days10 - 14
1 bottle (2-3 kg)19 - 21 €
2 bottles (3-5 kg)25 - 27 €
Insuredyes
Additional notes

Maximum 3 bottles per parcel. *

Customs may apply. **

France

Shipped with
Delivery in working days2 - 4
1 bottle (2-3 kg)9 - 10 €
2 bottles (3-5 kg)12 - 13 €
Insuredyes
Additional notes

No customs apply.

Including EU VAT.

Switzerland

Shipped with
Delivery in working days4 - 8
1 bottle (2-3 kg)15 - 17 €
2 bottles (3-5 kg)18 - 19 €
Insuredyes
Additional notes

Maximum 3 bottles per parcel. *

Customs may apply. **

Global 1

Shipped with
CountriesAustralia, Bahrain, Canada, China, Hong Kong, Japan, Macau, Mexico, Russian Federation, Singapore, South Korea, Thailand
Delivery in working days6 - 10
1 bottle (2-3 kg)35 - 40 €
2 bottles (3-5 kg)45 €
Insuredyes
Additional notes

Maximum 2-4 bottles per parcel. *

Customs may apply. **

Global 2

Shipped with
CountriesBahamas, Chile, Colombia, Ecuador, Egypt, Guam, India, Indonesia, Malaysia, New Zealand, South Africa, Taiwan, Trinidad and Tobago, United Arab Emirates
Delivery in working days6 - 12
1 bottle (2-3 kg)45 €
2 bottles (3-5 kg)60 - 70 €
Insuredyes
Additional notes

Maximum 2-4 bottles per parcel. *

Customs may apply. **

Can't find your country?

Please contact us at shop@cognac-expert.com

* Total number dependent on final weight and dimensions of the parcel.

** Important: Your order may be subject to local taxes & fees which are not handled by Cognac Expert. 

For final delivery charges, add the desired products to your cart and proceed to the next step. You can see the costs without having to register or enter all of your details.

Delivery fees depend on quantity, value, weight, and destination - and will be shown at checkout.

2. Additional details

We ship rare Cognac from France to your doorstep. Just like the aging process of Cognac in the barrel, shipping to you can take some time.

Delivery charges

Our charges vary widely across different destinations. As we ship directly from the region of Cognac, France, our parcels will take some time to arrive. We use the latest technology to monitor every parcel, and will contact you and/or the postal service should a delivery require special attention. For orders to the USA, we pay all customs and import fees if FedEx is selected as carrier.

Taxes & Customs

Shipping spirits across borders is a complicated process, and in some circumstances will be subject to additional delivery time and/or fees for customs and import taxes.

USA (FedEx)

Orders to the USA are 100% hassle free, and the whole import and customs process is handled by Cognac Expert. Prices exclude European VAT - this will be shown at checkout. US Customs charges are already included within our shipping fee. To be able to provide such an easy shipping service: customs clearance, the payment of duties, fees and taxes are serviced through our shipping service provider. Total costs are displayed at checkout.

USA (French Postal Service)

Your order may be subject to local taxes. We cannot be held responsible for any delay, blocked parcels, or confiscation by local customs, or any other import/tax authority. It is the responsibility of the client to get in touch with customs to resolve the clearance issue, and/or cover any fees, duties, or taxes should they occur.

European Union

Prices includes French (European) VAT if not stated otherwise. To our knowledge, import or additional customs fees are not applied. Our terms & conditions apply.

Outside European Union

Prices currently include European VAT (we are working on changing this!). Your order may be subject to local taxes. We cannot be held responsible for any delay, blocked parcels, or confiscation by local customs in the receiving country, or any other import/tax authority. It is the responsibility of the client to get in touch with customs to resolve the clearance issue, and/or cover any fees, duties, or taxes should they occur.

Important note for countries where importing is prohibited (e.g. Canada)

A potential (but rare) occurrence could be that Canadian customs will return the package to the sender. Another (extremely rare) potential procedure could be that Canadian customs and/or the Canadian postal service decide to destroy the product as it is classified as "flammable goods".

Delivery times

We emphasize that we can neither guarantee specific delivery dates nor delivery time frames. Please be patient while we get your order to you as soon as is humanly possible.

Delivery time frames for orders of Old Vintage, Collection, Reserve, Prestige and Hors d'Age 50+ years old Cognacs are not guaranteed to be delivered within the parameters stated in the above chart.

Undeliverable items

All orders are shipped with global shipping companies, and are insured against any damage or loss.

However, it is the responsibility of the customer to provide a valid and reachable shipping address for the package to arrive safely. We cannot be held responsible for incorrect or insufficient shipping addresses that result in a failed delivery. Also, we cannot be held responsible for a failed delivery due to refusal to accept the parcel.

Return fees

If the shipping service cannot deliver the parcel, it will be returned to the sender. In this case, it is the customer's responsibility to make sure they have given a correct or sufficient shipping address, and to make sure that they are available to receive the parcel. The costs of return are paid by the customer, and are dependent on weight, size and the shipping destination.

Return fees USA (FedEx)

As the product has been imported into the USA, the costs for non-delivery are usually very high. The minimum cost to return to sender is $120 - but can be higher depending on the individual case.

In case of a failed delivery, the cost of purchase for the product, minus the cost of the initial shipment and the return shipment, will be refunded once the sender has received the product back. Alternatively, the parcel (once returned to sender) can be re-shipped on receipt of a new shipping fee being paid by the customer to Cognac Expert.

Return fees USA (French Postal Service)

The return fee is the same amount as the initial shipping costs. In the case of a failed delivery the cost of purchase for the product, minus the cost of the initial shipment and the return shipment, will be refunded once the product has been received by the sender. Alternatively, the parcel (once returned to sender) can be re-shipped on receipt of a new shipping fee being paid by the customer to Cognac Expert.

Return fees other countries

The return fee is the same amount as the initial shipping costs. In the case of a failed delivery the cost of purchase for the product, minus the cost of the initial shipment and the return shipment, will be refunded once the product has been received by the sender. Alternatively, the parcel (once returned to sender) can be re-shipped on receipt of a new shipping fee being paid by the customer to Cognac Expert.

3. Damaged goods

We ship and send a large amount of Cognac bottles, and it is very rare that any get damaged.

USA (FedEx)

In the unlikely event of visible damage, please DO NOT REFUSE the package. Instead, you MUST report the damage within 48 hours of receipt. Please send damage claims to claim@cognac-expert.com, and include the following details: Order reference/invoice ID, date and time package received, photos of damaged goods and parcel.

Other countries and the USA (French Postal Service)

In the unlikely event of visible outer damage or leakage, please DO NOT REFUSE the package. Declare the damage to the delivery person who must provide you with some written confirmation. Only with this written confirmation of damage and refusal are we able to proceed with your insurance claim. Recommendation: In the case of visible outer damage or leakage, open the parcel in front of the delivery person and show it to them. They can then provide you with written confirmation of the damage. You must send a damage claim within 48 hours to claim@cognac-expert.com, and include the following details: Order reference/invoice ID, date and time the package was received, photos of damages goods and parcel, and written confirmation of the damage from the delivery company.

We will arrange a replacement to be delivered as soon as possible.

Please note: If you send the claim more than 48 hours after arrival of the shipment, we will not be able to refund or replace the broken or damaged goods.

4. New rules concerning shipping to the US

At the end of March 2018, restrictions came into place regarding the shipment of alcohol to many US states. Cognac Expert, along with all other beverage retailers, has been affected by these unexpected changes. Currently around 30 states are affected – we call them "US limited states".

The upshot of this ruling is that we will no longer be shipping to these locations via FedEx. Instead we will be using the French Postal Service (La Poste). This is being implemented to assist customers in receiving their purchases without having to pay customs duty. However, please be aware that using the French Postal Service for shipping does not guarantee that unforeseen customs duty will not be imposed. In these cases any such fees will be the responsibility of the customer, and not Cognac Expert.

If you have any questions or concerns, please do not hesitate to contact us at shop@cognac-expert.com. Please be assured that your business is valued, and your understanding is appreciated.

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