Where do the cognacs originate from?
All cognac bottles we sell are shipped directly from the Cognac region in southwest France. They originate and are sourced directly from the cognac producers and distillers in the region. To ensure best availability and service, Cognac-Expert.com works with different partners and warehouses to ship your orders within a timely manner.
Are the Cognacs authentic?
Absolutely. Only original Cognacs, approved by the French government, are stocked by Cognac-Expert.com. The authenticity of all products is guaranteed.
Where do we ship to?
We currently ship to all countries world wide, if it’s not possible to select your wished destination please contact our friendly customer service team via email: firstname.lastname@example.org
Please take a look at our shipping conditions.
Do we ship to the USA?
Yes. Please take a look at our shipping conditions.
Where do we ship to in the US?
We are currently able to ship via the French Postal Service which provides a service to all states. For more details please look at our shipping conditions.
Is there a minimum order?
No, we're happy to ship a single bottle. And there’s no minimum amount either.
How long is the delivery time?
We try and get your bottles to you as quickly as possible.
Delivery times depend on a variety of factors. Once payment has been received, the estimated delivery times to the different parts of the world are as follows:
Continental France and Corsica: 3 working days.
French Oversea Territories: 12 - 15 working days.
All EU Countries: 8 - 10 working days.
Rest of the World: 12 - 15 days.
More details can be found in our Shipping Condition
How high will my shipping costs be?
All orders are professionally packaged and shipped. The shipping costs depend on the weight and volume of the package and the delivery location. When placing your order you will be provided with a total shipping cost. This includes postage & packaging, French VAT (if applicable), and the shipment service that ensures your package arrives at the final destination.
You will not be charged any additional costs by Cognac- Expert.com for the delivery of your order, however, additional customs fees may apply for non-EU shipments to have the order delivered.
How do I know when my package is due to arrive?
Once your order is placed and shipped you will be provided with a tracking number. We will also send you a notification when your order is expected to be delivered.
Do I need to accept the package in person?
In most countries, high volume spirits need to be signed for by an adult upon receipt. Please make sure you read our instructions and the instructions of the shipping company to avoid returns.
Are the prices in the shop final?
Yes. All prices displayed on Cognac-Expert.com are the final prices. They include French VAT or exclude French VAT.
However, additional customs fees may apply for non-EU shipments to have the order delivered
Who is responsible for the package once shipped?
The customer is responsible for the package once shipped.
Are the shipped parcels insured?
Yes. Your order is 100% insured, backed by a multinational insurance provider. More details about our Claims procedure.
Do I need to get in touch with customs to clear my order?
It is possible that this may be required, but usually it is not necessary. Alcohol orders may be subject to local taxes, duties, and customs in your country. Delays may occur when orders are clearing customs.
The customer is responsible for any potential import duties or customs procedures. We cannot be held responsible for any delay, blocking, or seizure by customs or any other import or tax authority. It is the obligation of the customer to be in touch with local customs or any other authorities.
Canadian/Asian clients, please note: Your order placed on our regular online shop, www.cognac-expert.com, may be subject to local import duties or customs fees. We do not take any responsibility for any local laws, import duties, taxes, or custom fees.
What payment methods can I use?
We process payments via Stripe. Payments are secured via SSL: a secured payment server.
Apple Pay / Google Pay via Stripe.
Credit Card / Debit Card via Stripe.
Clients can also make payments via bank transfer. Please contact us at email@example.com for more information.
Is the Cognac-Expert.com shop secure?
Yes, absolutely. Cognac-Expert.com takes your security very seriously, and has put in place numerous security measures to protect our users. SSL technology protects our customers’ transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure and confidential, and risks related to online trade are minimized. SSL is the standard security technology for creating an encrypted link between a web server and a browser.
Is my privacy assured?
Yes. Your privacy is very important to us. We only use the information you supply us with, and do so in a lawful manner and only for the purpose of your transaction. Your details will never be shared with any third party.
What if I don’t want to enter my credit card details online?
Don’t worry, you can still place an order. Simply choose the option “Payment by Bank Transfer” and you will be provided with the bank account information you need in order to proceed with placing an order via a wire transfer.
Can I send my order to an address other than my own?
Yes, you can. However, for first-time customers we normally prefer that the billing address matches your delivery address.
If you have previously placed an order on Cognac-Expert.com, simply enter the name and address of the person you want the order to be delivered to in the ‘Delivery Address’ section when placing your order. Make sure the receiver is aware of the shipment in case they need to sign for the package upon receipt to avoid returns.
If you have any issues please contact us at firstname.lastname@example.org
Can you gift-wrap the bottles?
Unfortunately we do not currently offer gift wrapping.
How can I make a change to a placed order?
Changing your order is easy. Please send us an email to email@example.com with the order reference you received and the changes you'd like to make.
What happens if my package is damaged when it arrives?
We send lots of bottles, and it’s very rare that a bottle arrives damaged. However, we strongly recommend you open your package upon arrival to verify that the contents of the package have not been damaged. In case of damage, you must document the damaged bottle using photographs as best you can, and send us the images together with a damage report. This is a requirement for your insurance to be valid. Of course, we at Cognac-Expert.com will do our utmost to keep our customers happy.
In case of damage and in order to claim a refund or a replacement, we ask you to report the damage within 48 hours of receiving the package. Please send an e-mail to firstname.lastname@example.org with the following details: Your order reference or invoice ID, date and time when you received the package, and detailed photos of the damaged goods. You will receive confirmation that we have received your message.
Please note: If you send the claim more than 48 hours after arrival of the shipment we will not be able to refund or replace the broken or damaged goods.
Can I receive personal recommendations from Cognac-Expert.com?
Yes, of course, we are happy to help you to select the perfect bottle for you. You can either check our Cognac Recommendation Assistant to narrow down your choice in terms of price, cru, taste and other features or contact our customer service directly who will be happy to help out on: email@example.com