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Shipping information for orders made on www.cognac-expert.com
Orders for holidays
We are not able to guarantee that a shipment arrives just in time for the holidays - but we do our best. If you need your order to be delivered until a specific date, please let us know in the order comments or send us a message to [email protected] and we try to make it happen.USA
Please order until Thursday, December 2nd to make sure the package arrives safely before December 24th. Orders typically take up to 7 days to assemble and 7 days for delivery.EU
Please order until Thursday December 9th (12th with Express) to make sure the package arrives safely before December 24th. Orders typically take up to 5 days to assemble and 4-7 days for delivery.Rest of World
Please order until Thursday, December 2nd to make sure the package arrives safely before December 24th. Orders typically take 7 days to assemble and 7-10 days for delivery.Important: Please make sure that your shipping details match the details of your credit card (same address), so we can quickly verify your payment. Thank youHoliday Closure
Prunier Cognac is closed until January 24th, 2022. Orders will be shipped at the end of January.Mauxion Cognac is closed until January 24th, 2022. Orders will be shipped at the end of January.1. Countries & Estimated delivery times
Our goal at Cognac-Expert is to ship worldwide wherever possible. If your country is not listed, please message us at [email protected] and ask for more details.
USA
| Shipped with | States | Delivery in working days | 1 bottle (2-3 kg) | 2 bottles (3-5 kg) | Insured | Additional notes |
 | Shipping from France to all states in the USA | 6 - 12 | $ 39 | $ 49 | yes | Customs may apply. ** |
 | Shipping within the USA *** | 3 - 7 | $ 17 | $ 17 | yes | Taxes may apply. ** |
France
| Shipped with | Delivery in working days | 1 bottle (2-3 kg) | 2 bottles (3-5 kg) | Insured | Additional notes |
| 2 - 4 | 10 - 12 € | 13 - 15 € | yes | No customs apply.Including EU VAT. |
Central EU
| Shipped with | Countries | Delivery in working days | 1 bottle (2-3 kg) | 2 bottles (3-5 kg) | Insured | Additional notes |
| Austria, Belgium, Germany, Italy, Luxemburg, Netherlands, Portugal, Spain | 4 - 8 | 15 - 17 € | 18 - 19 € | yes | No customs apply. Including EU VAT. |
North / Eastern EU
| Shipped with | Countries | Delivery in working days | 1 bottle (2-3 kg) | 2 bottles (3-5 kg) | Insured | Additional notes |
| Czech Republic, Denmark, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Slovakia, Slovenia | 6 - 10 | 17 - 18 € | 20 - 21 € | yes | No customs apply. Including EU VAT. |
Rest of EU
| Shipped with | Countries | Delivery in working days | 1 bottle (2-3 kg) | 2 bottles (3-5 kg) | Insured | Additional notes |
| Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Monaco, Romania, Sweden | 6 - 10 | 19 - 21 € | 25 - 27 € | yes | No customs apply. Including EU VAT. |
Europe (non-EU countries)
| Shipped with | Countries | Delivery in working days | 1 bottle (2-3 kg) | 2 bottles (3-5 kg) | Insured | Additional notes |
| Albania, Georgia, Iceland, Moldova, Norway, Serbia, Turkey, Ukraine, Ireland, United Kingdom | 10 - 14 | 19 - 21 € | 25 - 27 € | yes | Maximum 3 bottles per parcel.* Customs may apply. ** |
Switzerland
| Shipped with | Delivery in working days | 1 bottle (2-3 kg) | 2 bottles (3-5 kg) | Insured | Additional notes |
| 4 - 8 | 15 - 17 € | 18 - 19 € | yes | Maximum 3 bottles per parcel.* Customs may apply. ** |
Global 1
| Shipped with | Countries | Delivery in working days | 1 bottle (2-3 kg) | 2 bottles (3-5 kg) | Insured | Additional notes |
| Australia, Bahrain, Brazil, Canada, China, Hong Kong, Israel, Japan, Macau, Mexico, Russian Federation, Singapore, South Korea, Thailand, Vietnam | 6 - 10 | 35 - 40 € | 45 € | yes | Maximum 2-4 bottles per parcel.* Customs may apply. ** |
Global 2
| Shipped with | Countries | Delivery in working days | 1 bottle (2-3 kg) | 2 bottles (3-5 kg) | Insured | Additional notes |
| Bahamas, Cambodia, Chile, Colombia, Ecuador, Egypt, Guam, India, Indonesia, Kazakhstan, Malaysia, Martinique, Myanmar, New Zealand, Nigeria, Saudi Arabia, South Africa, Taiwan, Trinidad and Tobago, United Arab Emirates, Uzbekistan | 6 - 12 | 45 € | 60 - 70 € | yes | Maximum 2-4 bottles per parcel.* Customs may apply. ** |
USA (Shipping within the USA)
| Shipped with | |
| States | AR, AZ, CA, CO, CT, DC, DE, FL, IA, IN, LA, MD, ME, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, OK, RI, SC, SD, WA, WI, WV, WY See below for shipping from France to all states in the USA. |
| Delivery in working days | 3 - 7 |
| 1 bottle (2-3 kg) | $ 17 |
| 2 bottles (3-5 kg) | $ 17 |
| Insured | yes |
| Additional notes | Taxes may apply. ** |
USA (Shipping from France to all states in the USA)
| Shipped with | |
| States | Shipping to all states in the USA |
| Delivery in working days | 6 - 12 |
| 1 bottle (2-3 kg) | $ 39 |
| 2 bottles (3-5 kg) | $ 49 |
| Insured | yes |
| Additional notes | Customs may apply. ** |
| Shipped with |  |
| States | Due to current circumstances, deliveries to the US can only be made using the French Postal Service. |
| Delivery in working days | |
| 1 bottle (2-3 kg) | |
| 2 bottles (3-5 kg) | |
| Insured | |
| Additional notes |
Central EU
| Shipped with | |
| Countries | Austria, Belgium, Germany, Ireland, Italy, Luxemburg, Netherlands, Portugal, Spain |
| Delivery in working days | 4 - 8 |
| 1 bottle (2-3 kg) | 15 - 17 € |
| 2 bottles (3-5 kg) | 18 - 19 € |
| Insured | yes |
| Additional notes | No customs apply. Including EU VAT. |
North / Eastern EU
| Shipped with | |
| Countries | Czech Republic, Denmark, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Slovakia, Slovenia |
| Delivery in working days | 6 - 10 |
| 1 bottle (2-3 kg) | 17 - 18 € |
| 2 bottles (3-5 kg) | 20 - 21 € |
| Insured | yes |
| Additional notes | No customs apply. Including EU VAT. |
Rest of EU
| Shipped with | |
| Countries | Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Sweden |
| Delivery in working days | 6 - 10 |
| 1 bottle (2-3 kg) | 19 - 21 € |
| 2 bottles (3-5 kg) | 25 - 27 € |
| Insured | yes |
| Additional notes | No customs apply. Including EU VAT. |
Europe (non-EU countries)
| Shipped with | |
| Countries | Albania, Georgia, Iceland, Moldova, Norway, Turkey, Ukraine, United Kingdom |
| Delivery in working days | 10 - 14 |
| 1 bottle (2-3 kg) | 19 - 21 € |
| 2 bottles (3-5 kg) | 25 - 27 € |
| Insured | yes |
| Additional notes | Maximum 3 bottles per parcel. * Customs may apply. ** |
France
| Shipped with | |
| Delivery in working days | 2 - 4 |
| 1 bottle (2-3 kg) | 10 - 12 € |
| 2 bottles (3-5 kg) | 13 - 15 € |
| Insured | yes |
| Additional notes | No customs apply. Including EU VAT. |
Switzerland
| Shipped with | |
| Delivery in working days | 4 - 8 |
| 1 bottle (2-3 kg) | 15 - 17 € |
| 2 bottles (3-5 kg) | 18 - 19 € |
| Insured | yes |
| Additional notes | Maximum 3 bottles per parcel. * Customs may apply. ** |
Global 1
| Shipped with | |
| Countries | Australia, Bahrain, Canada, China, Hong Kong, Japan, Macau, Mexico, Russian Federation, Singapore, South Korea, Thailand |
| Delivery in working days | 6 - 10 |
| 1 bottle (2-3 kg) | 35 - 40 € |
| 2 bottles (3-5 kg) | 45 € |
| Insured | yes |
| Additional notes | Maximum 2-4 bottles per parcel. * Customs may apply. ** |
Global 2
| Shipped with | |
| Countries | Bahamas, Cambodia, Chile, Colombia, Ecuador, Egypt, Guam, India, Indonesia, Malaysia, New Zealand, South Africa, Taiwan, Trinidad and Tobago, United Arab Emirates |
| Delivery in working days | 6 - 12 |
| 1 bottle (2-3 kg) | 45 € |
| 2 bottles (3-5 kg) | 60 - 70 € |
| Insured | yes |
| Additional notes | Maximum 2-4 bottles per parcel. * Customs may apply. ** |
Can't find your country?
Please contact us at [email protected]
* Total number dependent on final weight and dimensions of the parcel.
** Important: Your order may be subject to local taxes & fees which are not handled by Cognac Expert.
For final delivery charges, add the desired products to your cart and proceed to the next step. You can see the costs without having to register or enter all of your details.
Delivery fees depend on quantity, value, weight, and destination - and will be shown at checkout.
2. Additional details
We ship rare Cognac from France to your doorstep. Just like the aging process of Cognac in the barrel, shipping to you can take some time.
Delivery charges
Our charges vary widely across different destinations. As we ship directly from the region of Cognac, France, our parcels will take some time to arrive. We use the latest technology to monitor every parcel, and will contact you and/or the postal service should a delivery require special attention.
Taxes & Customs
Shipping spirits across borders is a complicated process, and in some circumstances will be subject to additional delivery time and/or fees for customs and import taxes.
USA (French Postal Service)
Your order may be subject to local taxes. We cannot be held responsible for any delay, blocked parcels, or confiscation by local customs, or any other import/tax authority. It is the responsibility of the client to get in touch with customs to resolve the clearance issue, and/or cover any fees, duties, or taxes should they occur.
European Union
Prices includes French (European) VAT if not stated otherwise. To our knowledge, import or additional customs fees are not applied. Our terms & conditions apply.
Outside European Union
Prices currently include European VAT (we are working on changing this!). Your order may be subject to local taxes. We cannot be held responsible for any delay, blocked parcels, or confiscation by local customs in the receiving country, or any other import/tax authority. It is the responsibility of the client to get in touch with customs to resolve the clearance issue, and/or cover any fees, duties, or taxes should they occur.
Important note for countries where importing is prohibited (e.g. Canada)
A potential (but rare) occurrence could be that Canadian customs will return the package to the sender. Another (extremely rare) potential procedure could be that Canadian customs and/or the Canadian postal service decide to destroy the product as it is classified as "flammable goods".
Delivery times
We emphasize that we can neither guarantee specific delivery dates nor delivery time frames. Please be patient while we get your order to you as soon as is humanly possible.
Delivery time frames for orders of Old Vintage, Collection, Reserve, Prestige and Hors d'Age 50+ years old Cognacs are not guaranteed to be delivered within the parameters stated in the above chart.
Undeliverable items
All orders are shipped with global shipping companies, and are insured against any damage or loss.
However, it is the responsibility of the customer to provide a valid and reachable shipping address for the package to arrive safely. We cannot be held responsible for incorrect or insufficient shipping addresses that result in a failed delivery. Also, we cannot be held responsible for a failed delivery due to refusal to accept the parcel.
Return fees
If the shipping service cannot deliver the parcel, it will be returned to the sender. In this case, it is the customer's responsibility to make sure they have given a correct or sufficient shipping address, and to make sure that they are available to receive the parcel. The costs of return are paid by the customer, and are dependent on weight, size and the shipping destination.
Return fees USA (French Postal Service)
The return fee is the same amount as the initial shipping costs. In the case of a failed delivery the cost of purchase for the product, minus the cost of the initial shipment and the return shipment, will be refunded once the product has been received by the sender. Alternatively, the parcel (once returned to sender) can be re-shipped on receipt of a new shipping fee being paid by the customer to Cognac Expert.
Return fees other countries
The return fee is the same amount as the initial shipping costs. In the case of a failed delivery the cost of purchase for the product, minus the cost of the initial shipment and the return shipment, will be refunded once the product has been received by the sender. Alternatively, the parcel (once returned to sender) can be re-shipped on receipt of a new shipping fee being paid by the customer to Cognac Expert.
3. Damaged goods
We ship and send a large amount of Cognac bottles, and it is very rare that any get damaged.
Other countries and the USA (French Postal Service)
In the unlikely event of visible outer damage or leakage, please DO NOT REFUSE the package. Declare the damage to the delivery person who must provide you with some written confirmation. Only with this written confirmation of damage and refusal are we able to proceed with your insurance claim. Recommendation: In the case of visible outer damage or leakage, open the parcel in front of the delivery person and show it to them. They can then provide you with written confirmation of the damage. You must send a damage claim within 48 hours to [email protected], and include the following details: Order reference/invoice ID, date and time the package was received, photos of damages goods and parcel, and written confirmation of the damage from the delivery company.
We will arrange a replacement to be delivered as soon as possible.
Please note: If you send the claim more than 48 hours after arrival of the shipment, we will not be able to refund or replace the broken or damaged goods.
4. New rules concerning shipping to the US
At the end of March 2018, restrictions came into place regarding the shipment of alcohol to many US states. Cognac Expert, along with all other beverage retailers, has been affected by these unexpected changes. Currently around 30 states are affected – we call them "US limited states".
The upshot of this ruling is that we will no longer be shipping to these locations via FedEx. Instead we will be using the French Postal Service (La Poste). This is being implemented to assist customers in receiving their purchases without having to pay customs duty. However, please be aware that using the French Postal Service for shipping does not guarantee that unforeseen customs duty will not be imposed. In these cases any such fees will be the responsibility of the customer, and not Cognac Expert.
If you have any questions or concerns, please do not hesitate to contact us at [email protected]. Please be assured that your business is valued, and your understanding is appreciated.