WORK FOR A FRENCH COMPANY !
Cognac-Expert.com is currently searching for a new team member in charge of Customer Relations USA.
WE are a French company specializing in Cognac. Cognac-Expert.com is a young, and dynamic team based all around Europe, with English as our common denominator. Our passion is Cognac. Cognac-Expert is a blog and an online shop specializing in French brandy and selling to the US and the rest of the world.
YOU: We are looking for a new team member based in the US, who will work mainly in customer service. The job includes speaking to customers, verifying payments, and answering questions about products or the website in general. Our top priority is protecting the customer's data, therefore polite manners and discretion in dealing with confidential information are an absolute must. You will be in direct contact with our customers via phone, email, and chat. A pleasant phone manner as well as an excellent level of written English are prerequisites for the job. Our ideal candidate is a motivated and enthusiastic native speaker, who is comfortable working remotely and flexibly, using tools such as Trello, Slack, and the e-commerce software Prestashop. Our headquarters are based in France, but we are looking for an individual who is based in the US, which is where a large number of our customers are from. Hours are flexible, however you will have to respond swiftly to certain requests or payment verifications. A calm work environment is important when calling customers. An hourly fee will be negotiated upon experience. Basic knowledge of French is preferred.
APPLY: If you think this job is for you, please send us some information about yourself, and please elaborate on why you think Cognac is an interesting product to sell.